Complaint Resolution Communication
The 24-Hour Rule
When an issue occurs and a party has a resulting complaint to make or issue to be resolved, they are asked to wait 24 hours, then put the issue in writing and submit it to the appropriate party. Whether this issue is labelled as coaching error, team mate interference, parent conflict or any other of a number of possible situations, it is very important that all parties involved take the full 24 hours to remove or decrease the emotional element so that the actual issue can be resolved quickly, in a civilized manner, and to everyone's satisfaction.
Contact Lines of Communication
Parent/Player with the Issue
Minor Hockey Association President/Executive VP
Regional Director/League Executive
Conference Coordinator / Minor Council Chair
Hockey Nova Scotia Executive Director
Hockey Nova Scotia Executive
Hockey Canada and its Members want to end the culture of silence that exists in parts of hockey. To help ensure that we are a safe space for raising concerns, Hockey Canada has established a new, fully independent, and confidential reporting mechanism for all individuals regarding any incidents involving Hockey Canada sanctioned programming as outlined in the Action Plan. This reporting mechanism is known as the Independent Third Party (ITP).
The role of the ITP is to receive all hockey related maltreatment, sexual violence, harassment, abuse or discrimination complaints by anyone affiliated within Hockey Canada programs.
Complaints can be submitted by email to firstname.lastname@example.org